FAQ
Frequently Asked Questions
Orders and Shipping
Where do you ship to
We currently ship within Europe.
When are orders processed
Orders are processed Monday through Friday, excluding public holidays.
How long does my order take to arrive
Estimated delivery time is 2 to 5 business days after shipping. Delivery times may vary depending on the destination.
How can I track my order
Once your order has been shipped, you will receive an email with a tracking number.
Products
Are the sneakers authentic
We work with trusted suppliers. All trademarks, brand names and logos belong to their respective owners. If you have questions about a product, please contact us before purchasing.
Are sizes accurate
We recommend checking the size guide available on each product page, as sizing may vary depending on the model and manufacturer.
Returns and Refunds
Do you accept returns
Yes, you can return your order within 14 days of receiving it, in accordance with European consumer protection laws.
What conditions must be met for a return
Items must be unused, in original packaging and in the same condition as received.
Returns that do not meet these conditions may be rejected.
Who pays for return shipping
Customers are responsible for the cost of return shipping.
Do you offer exchanges
We do not offer direct exchanges. If you need a different size or product, you must place a new order.
When will I receive my refund
Once the return is received and approved, the refund will be issued to the original payment method within 5 to 10 business days.
Payments
What payment methods do you accept
We accept payments through Shopify Payments, including credit and debit cards, PayPal and other secure payment methods available at checkout.
Is it safe to pay on this website
Yes, all transactions are processed through secure and encrypted payment systems.
Order Cancellations
Can I cancel my order
Orders can only be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled.
Customer Support
How can I contact you
You can contact us at marketplace@seekneitor.com
We aim to respond within 24 to 48 business hours.
